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Client Service Supervisor

BluePearl Specialty + Emergency Pet Hospital
San Antonio
Closing date
Jan 17, 2022

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Practice Area
Small Animal
Position Type
Veterinary Internist / Specialist
Contract Type
Full Time
Organization Type
Veterinary Hospitals / Corporate
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BluePearl Specialty + Emergency Pet Hospital in San Antonio, TX is currently seeking a Client Service Supervisor.

  • Are you a passionate leader who is ready to make a difference?
  • Do you have excellent time management, follow through and organizational skills?
  • Do you love building successful teams who provide premier customer service and patient care?

If you answered yes, then please check out this amazing new opportunity.

TheClient Service Supervisor(CSS)guidesthe daily activities of the Client Services Team(CST)under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficientlyin the absence of the CSM.The CSS providesmanagementcoverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuringservices are seamless from beginning to end of the client and patient visit.

As the Client Service Supervisor, you will:

  • Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
  • GuidetheClientServiceTeamLeaderto scheduleclientserviceassociatescost-effectivelytoensuretheprovisionof sufficient staffing to meet and/or exceed client needs at everyshift.
  • Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
  • Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.

  • Coachclientserviceassociatestobecontinuouslyawareandproactiveatanticipatingandaddressingclient servicesand to seek assistance with escalated, stressful situations.
  • Plans and executes regularly scheduled teammeetings.
  • Seeknewwaystobetterserveclientsthroughongoingtrainingopportunities,inputfromtheClientServiceCoordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoingbasis.
  • Personallymeet with clients to discuss concerns and questions regarding any aspect of servicesprovided.
  • Other job duties as assigned.

Why BluePearl?

  • Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.
  • We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
  • In order totransform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

  • We value your health and well-being as an associate by providing you with the following:

  • Health, dental, vision, and life insurance options.
  • Paid paternity leave as well as employer provided short-term and long-term disability.
  • Flexible work schedules.
  • Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

  • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
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