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Veterinary Emergency Service Head

BluePearl Specialty + Emergency Pet Hospital
Northfield, Illinois
Closing date
Jul 22, 2024

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Practice Area
Small Animal
Position Type
Veterinary Internist / Specialist
Contract Type
Full Time
Organization Type
Veterinary Hospitals / Corporate
BluePearl Pet Hospital in Northfield, IL in the Greater Chicago Area is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team.

BluePearl also offers additional ancillary benefits, including, but not limited to, shift differentials and weekend differentials. These ancillary benefits may fluctuate by region and/or hospital. Please discuss specific ancillary benefits with your interviewer.

The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred.

As an ER Service Head, you will:
  • Manage the schedule for all ER Clinicians, including PTO requests.
  • Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
  • Mentor ER Clinicians and new ER/ICU support staff. Oversee ER Clinician case management and providing guidance as needed on case management decisions.
  • Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
  • Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
  • Actively contribute to recruiting new Emergency Clinicians. Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
  • Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
  • Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
  • Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews.
  • Assist management team with client and pDVM concerns when necessary.
  • Work with management team to oversee capital purchases for ICU/ER department.

We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents.

Our BluePearl Northfield, IL hospital provides advanced, comprehensive, compassionate care. It is one of two BluePearl hospitals in the Chicago metropolitan area offering a collaborative, efficient and supportive environment. Services and specialties include 24/7 emergency medicine, critical care, internal medicine, surgery, oncology, I-131 treatment and dermatology. We have a myriad of diagnostic and therapeutic capabilities, including a 64 slice CT scanner, ultrasound units and telemetry.

Perks to Living in Chicago, IL:
  • The Chicago metropolitan area is a great place to live and work! Chicago is a world class and pet-friendly city with a welcoming environment.
  • From a vibrant restaurant scene and exciting nightlife to breathtaking architecture, museums, theater and exploring unique neighborhoods there is always something fun to see and do.
  • Lake Michigan offers stunning beauty year-round with easy swimming, boating, paddleboard and kayaking access.
  • Chicago is highly bike friendly with numerous athletic and outdoor experiences.
  • Love sports? Chicago is home to the Cubs (2016 World Series Champs!), White Sox, Bears, Bulls and Blackhawks.
  • And, of course, there is Chicago deep dish pizza!

Why choose BluePearl?

As the premier specialty and emergency veterinary organization we strive to advance the profession through our dedication to continuous learning, medical quality improvement, medical leadership training, and many other initiatives. Through our network of hospitals across the country our investments in the profession have far reaching positive impacts, and leaders in our organization have an opportunity to drive that progress.

Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. We also focus on developing our Associates into leaders through talent development programs and leadership workshops. In addition, we offer annual continuing education allowance, free continuing education sessions, and our own BluePearl University for training.

We value your health and well-being as an Associate by providing you with the following benefits:
  • Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.
  • Company-paid Short-Term and Long-Term Disability
  • Flexible work schedules.
  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.
  • Annual company store allowance.
  • Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
  • Free subscription to VetGirl, the number one veterinary CE resource for busy veterinary professionals. Free RECOVER Rescuer certification/re-certification and discounted Fear Free Certification. Access to the Mars Center for Veterinary Excellence platform.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

Why BluePearl? Because it is an exceptional place to work!

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